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Customer FAQS

Frequently Asked Questions

We are always here to answer any of your questions or address any concerns or doubts you may have. Browse through some of the most commonly asked questions, or reach out to us!

Customer FAQS

General Questions

Where can I avail HealthAssure Services like Lab tests and medicines?

You can avail services via ANY in-network partner on the HealthAssure mobile app. HealthAssure has a presence in over 1200 cities with a network of over 7000+ labs, primary care centres, hospitals, pharmacy partners and more. To check the network You may also reach out to the HealthAssure customer support at 022-6167-6633 for any assistance.

What are the COVID preventive services/consultations available?

We provide all COVID tests and consultations.

What’s the validity of the plan? How many times during the validity can the customer and other added members use the services?

The validity of our plans varies from 3 months to 12 months. During the validity, the customer and the added members can use the services as per the services offered like users can use unlimited teleconsultations etc.

Who are eligible to be added as members by the customer (family members, friends, extended family, etc.)?

Only the family members and close relatives are eligible to be added as members.

How soon can the customer use the services after buying the product?

The customer can avail of the services right after the payment has been processed.

Customer FAQS

Pricing Questions

Does the customer need to pay any additional OPD/ Consultation charges when booking an appointment, during the validity of his/ her plan?

No, there are no additional OPD/Consultation charges when booking an appointment. It is completely cashless.

Is premium OPD care affordable too?

Yes, it is carefully curated to be dynamic, effective, responsive and affordable as well.

What is the Cancellation/Refund Policy?

Plans once purchased cannot be cancelled or refunded. However, users are entitled to 7 days of Free Look Period from the date of payment, within which the plan can be cancelled (provided no booking is made within the Free Look Period). Refunds will be credited within 5-6 business days.

Customer FAQS

How To Questions

If I purchase a family plan, how do I add family members to my account?

You can add details of family members to your account from the ‘My Profile section in your HealthAssure account. If you need assistance, call us on our customer care on 022-61676633 or drop us an email at [email protected]. The call centre is available from 8:30 am to 8:00 pm, Mon-Sat (excluding Bank Holidays).

How do I rectify incorrect details on my profile?

You can edit limited personal details under the ‘My Profile’ section in your HealthAssure account. If you need assistance, call us on our customer care on 022-61676633 or drop us an email at [email protected]. The call center is available from 8:30 am to 8:00 pm, Mon-Sat (excluding Bank Holidays).

From where do I access my HealthAssure account?

You can access your HealthAssure account. Website- https://www.healthassure.in/ Mobile App 1. GOOGLE PLAY STORE LINK: https://play.google.com/store/apps/details? id=com.healthassure&hl=en_IN&gl=US 2. APP STORE LINK: https://apps.apple.com/in/app/healthassure-goodlife/id1397803100

How can I order medicines from the HealthAssure App?

Step 1: Log in to HealthAssure Website/ Mobile App. Step 2: Select the Pharmacy Tab and select the HealthAssure partner you would like to get medicines from Step 3: You will be prompted to upload your medical prescription and enter your delivery details Step 4: On Successful upload of your prescription, you will receive a prompt confirming that your order details have been shared with the pharmacy partner Step 5: The Pharmacy partner shall contact you to confirm your order within 1 day. The partner shall share other details regarding your order such as total billing amount etc. at the time of this confirmation call. Step 6: Post confirmation of order and billing amount, the pharmacy partner shall dispatch your order. You can track your order status from the HealthAssure website or mobile app

How do I book a lab test from the HealthAssure Platform

Step 1: Log in to HealthAssure Website/ Mobile App. Step 2: Select Diagnostics Service and the preferred Health Checkup package. Step 3: Click ‘Book Appointment’ and proceed. Step 4: Enter the location, you want to see the nearest in-network centres. Select the preferred in-network diagnostic lab/ Hospital from the list provided. Step 5: Select the preferred date/time of appointment from the available slots and verify the patient’s mobile number to complete the booking request. Step 6: You will receive confirmation of booking within 3 Hrs. Step 7: Complete the appointment by visiting the Centre on the scheduled date/time of appointment. Don’t forget to carry a valid ID proof with you. Step 8: You can access the report of tests/package within 48 Hrs on your registered email ID or download the same from your HealthAssure account Step 9: For any assistance with appointments or reports, please write to us at [email protected] or call us on 022-61676633 (Mon-Sat, 8:30 am to 8 pm, excluding Bank Holidays).

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Have other Questions?

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