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Customer FAQS

Frequently Asked Questions

We are always here to answer any of your questions or address any concerns or doubts you may have. Browse through some of the most commonly asked questions, or reach out to us!

Customer FAQS

General Questions

Where can I avail HealthAssure Services like Lab tests and medicines?

You can avail services via ANY in-network partner on the HealthAssure mobile app. HealthAssure has a presence in over 1200 cities with a network of over 7000+ labs, primary care centres, hospitals, pharmacy partners and more. To check the network You may also reach out to the HealthAssure customer support at 022-6167-6633 for any assistance.

What are the COVID preventive services/consultations available?

We provide all COVID tests and consultations.

What’s the validity of the plan? How many times during the validity can the customer and other added members use the services?

The validity of our plans varies from 3 months to 12 months. During the validity, the customer and the added members can use the services as per the services offered like users can use unlimited teleconsultations etc.

Who are eligible to be added as members by the customer (family members, friends, extended family, etc.)?

Only the family members and close relatives are eligible to be added as members.

How soon can the customer use the services after buying the product?

The customer can avail of the services right after the payment has been processed.

Customer FAQS

Pricing Questions

Does the customer need to pay any additional OPD/ Consultation charges when booking an appointment, during the validity of his/ her plan?

No, there are no additional OPD/Consultation charges when booking an appointment. It is completely cashless.

Is premium OPD care affordable too?

Yes, it is carefully curated to be dynamic, effective, responsive and affordable as well.

What is the Cancellation/Refund Policy?

Plans once purchased cannot be cancelled or refunded. However, users are entitled to 7 days of Free Look Period from the date of payment, within which the plan can be cancelled (provided no booking is made within the Free Look Period). Refunds will be credited within 5-6 business days.

Customer FAQS

How To Questions

How can I select my preferred doctor?

Log in to your HealthAssure account and Click on the Tele-Consultation Tab. Select the type of doctor you want to consult. For urgent requirements, you can click on ‘Consult Now’ and you will receive a call from the first available doctor maximum within 4 mins. You can also choose from the in-network doctors listed on the platform basis of preference of Language.

From where can I download my prescription?

You can access or download the prescription by clicking on Tele Consultation ii. Go to Records iii. Select Doctor Name iv. Go to Advice and download

How do I book an appointment from the HealthAssure App?

Step 1: Log in to the HealthAssure Website/ Mobile App. Step 2: Select Tele-Consultations Service and choose your preferred doctor's speciality Step 3: Select preferred in-network doctors available on the HealthAssure The platform for a call back within 2.5 hours or request a call back from a first available doctor within 4 minutes. Step 4: You will receive a call from the Doctor on your registered mobile number Step 5: The doctor will upload the prescription on your HealthAssure account post completion of the consultation. Step 6: You access and download your prescription by following these simple steps. Click on TeleConsultation ii. Go to Records iii. Select Doctor Name iv. Go to Advice and download

Whom do I get in touch with if I need any post purchase assistance?

You can either call us on our customer care number- 022-61676633 or drop us an email at support@healthassure.in. The call centre is available from 8:30 am to 8:00 pm, Mon-Sat (excluding Bank Holidays)

How can I make payment and subscribe for the HealthAssure plan?

You can visit our website and under the plan section, you can find your suitable health plan to subscribe. We use Razor Pay Gateway to accept payment so you can make payment via UPI, Debit Card, Credit Card, Netbanking and Wallets.


Have other Questions?

Please reach out to us! Download the app to get clarifications via AssureOne, or click below to get in touch.