We are providing complete primary OPD care, for more details, please book an appointment with our health Advisor nearby or write to us at support@healthassure.in

1) Customer Request for Appointment and selects prefered choice of doctor along with date and time 2) HA team contacts with center/doctor for checking with infra/facilities/availability of slot. In case of any gaps, ops agent discusses alternate time slots or searches for nearby centers of same grade 3) Agent confirms the appointment in the original requested center & date-time. Alternatively, pitches for another center or date-time to the customer in case of any gaps 4) Customers avail the appointments by visiting the center/consultation or attending tele/video consultation. 5) Post appointment conclusion reports are shared with the user that would be generated, if any over email.

Medicines once purchased can’t be returned unless there was a mismatch in the order or they’re beyond their expiry date.

Yes, a valid prescription is needed for any kind of medicine order. You can get a prescription easily by booking a tele doctor consultation on your HealthAssure account.

Yes, you may choose anyone from the listed in-network centres on the HealthAssure platform.

Log in to your HealthAssure account and Click on the Tele-Consultation Tab. Select the type of doctor you want to consult. For urgent requirements, you can click on ‘Consult Now’ and you will receive a call from the first available doctor maximum within 4 mins. You can also choose from the in-network doctors listed on the platform basis of preference of Language.

You can access or download the prescription by clicking on Tele Consultation ii. Go to Records iii. Select Doctor Name iv. Go to Advice and download

Step 1: Log in to the HealthAssure Website/ Mobile App. Step 2: Select Tele-Consultations Service and choose your preferred doctor's speciality Step 3: Select preferred in-network doctors available on the HealthAssure The platform for a call back within 2.5 hours or request a call back from a first available doctor within 4 minutes. Step 4: You will receive a call from the Doctor on your registered mobile number Step 5: The doctor will upload the prescription on your HealthAssure account post completion of the consultation. Step 6: You access and download your prescription by following these simple steps. Click on TeleConsultation ii. Go to Records iii. Select Doctor Name iv. Go to Advice and download

You can either call us on our customer care number- 022-61676633 or drop us an email at support@healthassure.in. The call centre is available from 8:30 am to 8:00 pm, Mon-Sat (excluding Bank Holidays)

You can visit our website and under the plan section, you can find your suitable health plan to subscribe. We use Razor Pay Gateway to accept payment so you can make payment via UPI, Debit Card, Credit Card, Netbanking and Wallets.