We are always here to answer any of your questions or address any concerns or doubts you may have. Browse through some of the most commonly asked questions, or reach out to us!
We are providing complete primary OPD care, for more details, please book an appointment with our health Advisor nearby or write to us at firstname.lastname@example.org
1) Customer Request for Appointment and selects prefered choice of doctor along with date and time 2) HA team contacts with center/doctor for checking with infra/facilities/availability of slot. In case of any gaps, ops agent discusses alternate time slots or searches for nearby centers of same grade 3) Agent confirms the appointment in the original requested center & date-time. Alternatively, pitches for another center or date-time to the customer in case of any gaps 4) Customers avail the appointments by visiting the center/consultation or attending tele/video consultation. 5) Post appointment conclusion reports are shared with the user that would be generated, if any over email.
Medicines once purchased can’t be returned unless there was a mismatch in the order or they’re beyond their expiry date.
Yes, a valid prescription is needed for any kind of medicine order. You can get a prescription easily by booking a tele doctor consultation on your HealthAssure account.
Yes, you may choose anyone from the listed in-network centres on the HealthAssure platform.
No, there are no additional OPD/Consultation charges when booking an appointment. It is completely cashless.
Yes, it is carefully curated to be dynamic, effective, responsive and affordable as well.
Plans once purchased cannot be cancelled or refunded. However, users are entitled to 7 days of Free Look Period from the date of payment, within which the plan can be cancelled (provided no booking is made within the Free Look Period). Refunds will be credited within 5-6 business days.
You can add details of family members to your account from the ‘My Profile section in your HealthAssure account. If you need assistance, call us on our customer care on 022-61676633 or drop us an email at email@example.com. The call centre is available from 8:30 am to 8:00 pm, Mon-Sat (excluding Bank Holidays).
You can edit limited personal details under the ‘My Profile’ section in your HealthAssure account. If you need assistance, call us on our customer care on 022-61676633 or drop us an email at firstname.lastname@example.org. The call center is available from 8:30 am to 8:00 pm, Mon-Sat (excluding Bank Holidays).
You can access your HealthAssure account. Website- https://www.healthassure.in/ Mobile App 1. GOOGLE PLAY STORE LINK: https://play.google.com/store/apps/details? id=com.healthassure&hl=en_IN&gl=US 2. APP STORE LINK: https://apps.apple.com/in/app/healthassure-goodlife/id1397803100
Step 1: Log in to HealthAssure Website/ Mobile App. Step 2: Select the Pharmacy Tab and select the HealthAssure partner you would like to get medicines from Step 3: You will be prompted to upload your medical prescription and enter your delivery details Step 4: On Successful upload of your prescription, you will receive a prompt confirming that your order details have been shared with the pharmacy partner Step 5: The Pharmacy partner shall contact you to confirm your order within 1 day. The partner shall share other details regarding your order such as total billing amount etc. at the time of this confirmation call. Step 6: Post confirmation of order and billing amount, the pharmacy partner shall dispatch your order. You can track your order status from the HealthAssure website or mobile app
Step 1: Log in to HealthAssure Website/ Mobile App. Step 2: Select Diagnostics Service and the preferred Health Checkup package. Step 3: Click ‘Book Appointment’ and proceed. Step 4: Enter the location, you want to see the nearest in-network centres. Select the preferred in-network diagnostic lab/ Hospital from the list provided. Step 5: Select the preferred date/time of appointment from the available slots and verify the patient’s mobile number to complete the booking request. Step 6: You will receive confirmation of booking within 3 Hrs. Step 7: Complete the appointment by visiting the Centre on the scheduled date/time of appointment. Don’t forget to carry a valid ID proof with you. Step 8: You can access the report of tests/package within 48 Hrs on your registered email ID or download the same from your HealthAssure account Step 9: For any assistance with appointments or reports, please write to us at email@example.com or call us on 022-61676633 (Mon-Sat, 8:30 am to 8 pm, excluding Bank Holidays).
Please reach out to us! Download the app to get clarifications via AssureOne, or click below to get in touch.